Shipping policy

ORDER PROCESSING:

Shipping timelines vary by destination—please refer to the estimated delivery window shown at checkout after entering your shipping address.

Exceptions apply for international orders, pre-order items, as well as personalized jerseys.

Please consult individual product pages for pre-order and personalized item shipping timelines.

Once your order is placed, you will receive an email confirming payment.  

When your order ships, you will receive a confirmation email with a tracking number. 

You will be updated on any carrier delays in transit, and a final notification will be sent once your package is delivered.

CANCELLATION POLICY

We can typically honour cancellations and refunds for orders within the first 3 hours of ordering.  After 3 hours, cancellations cannot be guaranteed.

For personalized items, we accept cancellations within 7 days of order date.

Some exceptions apply for non-personalized items, please reach out through our contact form if you have any inquiries.

STORE PICKUP:

At this time we do not offer store pick-up.

DOMESTIC SHIPPING RATES AND ESTIMATED DELIVERY TIMES:

We ship domestically from both the USA and Canada, depending on item availability. If your order includes items only available at one of our shipping centers, it may be split into multiple shipments at no extra shipping cost. However, please note that customs charges may apply.

Shipping charges for your order will be calculated and displayed at checkout.  

Please note that the estimated delivery time begins once your order has been picked up by the mail carrier.  

If your order has not arrived after 30 days, please reach out to our customer service team via our contact form for help locating your order.

INTERNATIONAL SHIPPING:

We offer international shipping.  Your order may ship from USA or Canada, depending on inventory availability.

Shipping charges for your order will be calculated and displayed at checkout.

Typically, international orders fall under the same timeline as our domestic shipping, however, as international delays can occur due to customs, your package can take up to 45 days.  If it has been longer than 45 days since your order was placed and you still have not received your package, please contact our customer service team via our contact form for help locating your order.

Please note all international orders are final sale.

CUSTOMS AND DUTIES: 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pitter Patter Live is not responsible for these charges if they are applied and are your responsibility as the customer.  

Please note that free shipping does not include any customs fees that may be incurred at time of shipment.

LOST PACKAGES:

We are not responsible for packages that are stolen after delivery has been confirmed.

 

For full details on our Shipping Policy and questions please check our Help Center.